Careers

• Bachelor's Degree.
• 1-2 years' minimum experience in customer service filed (Real estate experience is preferred).
• Excellent communication and presentation skills.
• Professional appearance.
• Must have ability to work with patience in Client relations.
• Ability to think quickly and logically to ensure expedient response to customer inquiries.

Handling walk-in clients’ requests and maintaining a professional relation toward clients at all times, responding promptly to clients’ inquiries, communicating with client through various channels, Acknowledging and resolving complaints.

• Must have ability to work with patience in Client relations.

• Fluent English.
• Excellent Communication skills.
• Presentable 
• Excellent command of Microsoft Office

• Assist in preparing strategic plan by analyzing trends and forecast
• Assist in defining, developing business planning processes.
• Recommend and search for key business initiatives that will drive business operations
• Develop and define best practices and learning plans to meet business objectives.
• Understand business direction and needs and develop solutions, roadmaps and assessment of potential business impacts.
• provide recommendations for business improvements.
• Assist in planning company’s related events.

• Experience in using Fortinet solutions suit is required (technical)
• Work with CISO on securing the network and hardening the configurations
• Design technical solutions for both business and security initiatives
• Hands-on knowledge in IT Architecture
• Network Architecture (CCNA & CCNP are preferred).
• Experience in technical documentation
• Good experience in executing requirements
• Knowledge of modelling tool (ex. Visio) and artifacts UML, XSD, WDSL
• Basic understanding of market practices/business processes

English, written and spoken

• Fortinet solutions experience is a must
• Extensive technical know-how of Security and Network devices (switches, routers, firewalls, access points, wireless controllers…etc.) and any other security networking hardware or software tools
• Ability to run network scans and conduct penetration testing
• Reviewing system changes for security implications and recommending improvements
• Work with ISP on designing optimal solutions, fixing issues, and optimize performance
• Knowledge of networking concepts such as WAN connectivity, SD Wan, VPN, transport types and protocols, and experience with wireless technology and Wireless deployment.
• Administration and Support of the company’s internal network and security infrastructure.
• Daily networking monitoring and tuning operations
• Adhere to KPI’s and SLA’s
• Maintaining and administrating the company’s active/passive infrastructure
• Manage policies for the operation (network/security) of the LAN/WAN environments
• Apply Internal and group security standards and requirements
• Work on compliance requirements and audit mitigations
• Ensure network security & validate all security controls with information security team
• Vendor communications and handling 3rd parties’ involvement within the infrastructure.

Education:

BSc of Communication Engineering, IT computer science or equivalent experience required.

Experience:

Minimum 5 years’ experience in IT field.

QUALIFICATIONS:

• 5 to 10 years MS SQL Server and MySQL administration experience.

• 2+ years knowledge of Oracle databases

• Knowledge of any NoSQL platform (MongoDB, Redis, Couchbase or Cassandra DB).

• Working knowledge with PowerShell or bash scripts.

• Experience with performance tuning and optimization (PTO), using native monitoring and troubleshooting tools

• Proficient in SQL language and SQL tuning methods in both MS Windows and Linux environments.

• Strong practical experience in distributed database and big data platform is preferred.

• Industry certification in database management and technology is a plus.

• Bachelor’s degree in Computer Science or Engineering

• Design databases and ensuring their stability, reliability, and performance.

• Responsible for database installation, backup and recovery, SQL tuning, clustering or HA, migration, data processing (such as ETL, data correlation and data cleaning), and data security/patch management.

• Create complex functions, scripts, stored procedures, and triggers to support application development

• Documentation of production database schema and objects according to the application requirements designed by development team.

• Performs database hardening to secure the systems from known risks and vulnerabilities.

• Follows internal policies and procedures related to databases and commit to SLA.

• Transformation of RDMS databases to NoSQL platform if necessary.

• Automation of DBA tasks using PowerShell/TSQL, jobs, bash scripts or maintenance plans.

• Able to calculate any service impact during scheduled database maintenance.

• Perform root cause diagnosis, analysis and troubleshooting during failure or outage.

• Perform regular monitoring, capacity planning and disaster recovery.

• Expertise in bulk data migration, synchronization between multiple SQL servers either on premise or cloud

• Develop and implement backup and restore best practices, create disaster recovery plans and archiving strategies.

• Provide guidance and support to the enterprise; act as single point of contact for DBA related issues.

Education:

A university degree in computer science, engineering, computer information systems or a similar related field.

• Strong customer-oriented, and problem-handling skills
• Strong Technical experience in IT foundational services, and good experience in IT infrastructure equipment and services.
• Wide knowledge with strong practical experience in IT equipment inventory systems.
• Ability to work independently as well as in a team, strong time management, planning, and reporting skills

1. Carry-out system and equipment maintenance tasks, such as back-up system data and system protection, to ensure they are running effectively and enable easy and efficient use. 
2. Receive and inspect all incoming assets and report discrepancies in IT materials inventory to senior colleagues to ensure materials are effectively tracked.
3. Undertake basic monitoring and troubleshooting of server systems to ensure a consistent delivery of IT services to staff.
4. Respond to basic queries about technology and systems to support the correct application of technology.
5. Ensure information is up to date and accurate within inventories, databases, websites, and archives in order to support senior officers in managing these systems. 
6. With direction from senior colleagues, collate information to be included in standard material such as training documentation and web content, to contribute to the availability of information about services and products.
7. Follow set emergency response processes and procedures as required to provide support in enabling emergency food assistance needs to be met.
8. Support the overall Procurement and Logistical needs within the IT unit, including Review, record and track purchasing requests, ensuring all supporting documentation is available in order to enable the procurement of goods and services.
9. Ensure information is up to date and accurate within the Telephone Management system in order to keep track of mobile lines and mobile services assigned to WFP staff.
10. Carry out inventory tasks for all IT equipment, such as performing annual physical count, recording new equipment, create loan forms, create disposal lists and keep track of IT equipment using inventory databases.
11. Monitor Help Desk system, forward requests to responsible IT colleagues and close the tickets ensuring that tasks are delivered to agreed standards and deadlines.
12. Any other relevant tasks.